Terms & conditions

TERMS AND CONDITIONS

Welcome to RubyRoselb.com. We’re happy to do business with you, but first, read our Terms and Conditions carefully and all further linked information to understand our policies and procedures.

This document represents our Terms and Conditions, which govern your membership on and use of RubyRoselb.com, the “Site,” and your purchasing, selling, and use of products through the Site. By accepting these terms and conditions (including the linked information herein), and by using the Site, you consent to follow and be bound by these conditions. This agreement is effective upon acceptance. If you do not accept to follow these Terms and Conditions, please do not access, register with, or use this Site.

By registering on the Site or purchasing or selling products through the Site, you acknowledge and agree to the following terms:

Eligibility for Membership

All members on RubyRoselb.com should be able to form legally binding contracts. Therefore, by using the Site and accepting our Terms and Conditions, you acknowledge that you are at least 18 years of age before you became a member of the Site. We reserve the right to limit or withdraw access to the Site for any member should RubyRoselb.com believe that member to be under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn by RubyRoselb.com. If you are registering as a business/corporate entity, you acknowledge that you have the authority to bind that entity by these Terms and Conditions and that you and the business/corporate entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once.

Your Account and Registration Obligations

Establishing a Membership

When you register as a member on the Site, you are required to:

Indicate agreement to these Terms and Conditions
Provide true, accurate, and complete contact information and identification details
Submit any form of authentication as required by RubyRoselb.com as part of the registration process
Avoid including: (1) any of your contact details, such as your email addresses, telephone numbers, or any other personal details; and (2) the word “RubyRoselb” in your registration user ID.
Avoid including the word “RubyRoselb” or any of its derivatives in your store name

Use of Membership

RubyRoselb.com is not liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure or misuse of your username and/or password. By becoming a member on the Site, you consent, warrant, and acknowledge that you will:

Accept responsibility for all activities that occur under your account or password
Maintain the confidentiality of your account and password
Restrict access to and use of your account
Notify RubyRoselb.com immediately of any unauthorized use of your account or any breach of security
Never use another member’s account at any time, without the express permission of the account holder
Never disclose your contact details including but not limited to phone numbers, addresses, or email addresses in commerce or listing processes, or anywhere on the Site including the feedback area, discussion forum or through any e-mail feature of the Site intended to bypass use of RubyRoselb.com
Never use another user’s data for any purpose other than fulfilling a relevant transaction resulting from selling item(s) on the Site
Reimburse RubyRoselb.com for any improper, unauthorized, or illegal use of your account by you or by any person obtaining access to the Site through your designated username and password, regardless whether you authorized such access or not
Treat any other member’s information provided to you by RubyRoselb.com or any other user as strictly confidential
Regularly update the registration data to keep it true, accurate, up-to-date, and complete. If you provide any information that is false, inaccurate, not current or incomplete or if RubyRoselb.com believes that such information is false, inaccurate, not current or incomplete, or not in accordance with these Terms and Conditions, RubyRoselb.com reserves the right to suspend, limit or withdraw your access to the Site and/or your membership of the Site. RubyRoselb.com may, in its sole discretion and at any time, make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents and/or documentation showing any person’s authority to act on your behalf. You agree to provide any information and/or documentation to RubyRoselb.com upon such requests. You acknowledge and agree that if you do not, RubyRoselb.com, may, without liability, limit, suspend or withdraw your access to the Site and/or your membership of the Site. We also reserve the right to cancel unconfirmed/unverified accounts or accounts that have been inactive for a long time.
Never engage in false or fraudulent activity in connection with the use of the Site. You acknowledge and consent that RubyRoselb.com may suspend, limit or withdraw your access to the Site and/or your membership of the Site if you are found to have engaged in false or fraudulent activity in connection with the use of the Site.
Never transfer your Site account (including feedback) and username to another party without our explicit consent.
Never engage in the purchase of a product you are not legally entitled to purchase for example in the purchase of alcohol. In such case RubyRoselb reserves the right, at its sole discretion and without any liability from any kind whatsoever, to refuse service, terminate accounts, remove or edit content, or cancel orders.

Submitted Content

By submitting content to RubyRoselb.com you automatically consent to granting RubyRoselb.com an irrevocable, worldwide, royalty free license to use, publish, display, modify, distribute and syndicate your content worldwide. RubyRoselb.com does not claim any ownership of your content but we have your permission to use it for the purpose of operating and promoting the Site. You confirm and warrant that you have the requisite authority to grant the above license to RubyRoselb.com.

Use of the Site

By using the Site or any of its features and services, you acknowledge, represent, warrant, and consent to comply with all applicable domestic and international laws and regulations regarding and relating to your use of the Site. You also acknowledge and consent never to conduct any of the following activities:

Harm our systems. You agree not to interfere with or try to disrupt the Site or the interests or property of the Site’s users by doing activities such as, but not limited to, distributing a virus or other harmful computer code, unsolicited or bulk electronic communications, chain letters, and pyramid schemes.
Create liability for us or cause us to lose (in whole or in part) our services or the services of other suppliers
Take any action that imposes or may impose (as determined in our sole discretion) an unreasonable or disproportionately large load on our infrastructure
Interfere or attempt to interfere with the proper working of the Site
Attempt to take over another user’s account or carry out any hacking or phishing of the Site or user accounts and related features
Export or re-export any Site tools except in compliance with the export control laws of any relevant jurisdictions
Copy, modify, or distribute any content from the Site or otherwise infringe the Site’s copyright material and/or trademarks in any way
Violate any laws, rules, regulations, guidelines, third party rights or our policies;
Abuse RubyRoselb.com’s policies or terms and conditions posted on the Site

Electronic Communications

When you use RubyRoselb.com, you consent to receive communications from us electronically, including, but not limited to, emails, texts messages, messages on and through the Site. You can retain copies of these communications for your records and you agree that all legal documents and communication that we provide to you electronically satisfy any legal requirement that such communications be in writing. RubyRoselb.com will ask for your agreement during the registration process to send you promotional emails that let you know about new changes, features, or promotions on the Site. If at any time you decide you do not wish to receive such promotional emails, you can opt out of receiving such emails by clicking on the link at the bottom of any promotional email sent by us.

Copyright

All content posted on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of RubyRoselb.com and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of RubyRoselb.com and is protected by copyright, trademarks, patents or other intellectual property rights and laws.

Trademarks

The name RubyRoselb and the other RubyRoselb phrases, logos, and related designs that we use in connection with our services are either registered or unregistered trademarks of RubyRoselb.com and are protected by international trademark and other intellectual property rights and laws. RubyRoselb.com’s trademarks may not be used in connection with any product or service that is not owned by RubyRoselb.com or in any manner that may harm RubyRoselb.com. All other trademarks not owned by RubyRoselb.com that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by RubyRoselb.com.

Buyer Protection

Users who shop at RubyRoselb.com receive full or partial refunds if the item is not as described by the Seller or if they don’t receive their item. This guarantee is offered by RubyRoselb.com to ensure buyers that their purchase is protected against fraud by any seller on the Site.

RubyRoselb have the right to change their prices without prior notice.

If a buyer has purchased an item through RubyRoselb.com and never received it or received an item worth significantly less in value compared to what was described by the seller, the buyer will be reimbursed by RubyRoselb.com the value of the item only. To be eligible for a buyer protection, the buyer needs to file a complaint with RubyRoselb.com within three days of the initial date of delivery if the item hasn’t been received, or within three days from the effective receiving date of the relevant item. RubyRoselb.com will investigate the matter and if it has been determined (in its sole discretion) that the seller has intentionally defrauded the buyer in relation to the item for which RubyRoselb.com has reimbursed the buyer, RubyRoselb.com may limit, suspend or withdraw the seller’s access to the Site and/or the seller’s membership and RubyRoselb.com will charge the seller for RubyRoselb.com’s costs in reimbursing the buyer and for any handling and shipping. RubyRoselb.com reserves the right to take such further steps as it considers necessary, including, but not limited to, legal action. You acknowledge and agree that if any item returned to RubyRoselb.com by a buyer is fraudulent or unlawful, then RubyRoselb.com may in its sole discretion destroy the item or take any other steps as it considers necessary.

Shipping Fees for Returned Items

The following section summarizes RubyRoselb.com’s policy for charging shipping fees for returned items:

In case the returned item is due to the seller’s fault, and the buyer claimed to return it within three days of receiving the item, then the seller will be responsible for the delivery and return shipment fees. If the buyer in such a case claimed an item for return after the 3 days of the date of delivery and the return request is approved, then the buyer will pay the delivery shipment and the return shipment fees.

RubyRoselb.com will take responsibility of the return shipment fees if the return is related to a buyer’s fault, on condition that the buyer claimed for a return within 3 days of the date of delivery. If the buyer did the claim after the 3 days have passed, then the buyer will be responsible for both the delivery shipment fees and the return shipment fees, provided that that the request claim is approved.

Return Conditions

Return requests should be made within 3 (three) days from receiving the item.
Item should be in the same condition you received it. If you use or damage it, it can no longer be returned. In case you ordered a product and requested a return and the product was found to be damaged, you will bear all delivery and return fees associated with this product.
If the item is an innerwear, lingerie, chocolates, flowers, cigars, socks, stockings, tights, software, product music album, books, swimwear, gift card, perfume coffret, mascara, eyeliner, nail polish, lip gloss, greeting cards, headpieces, hair care products (shampoo, serum, conditioner, masks, gel), eye lashes, eye lenses and eye serums, candles or fragrances, then the item is not eligible for return.
If the defective product can be covered under the manufacturer’s warranty, then the item cannot be refunded. Instead, you can arrange to get the item fixed or replaced.
The item should not be tampered with and should not have missing serial numbers, otherwise it will no longer be qualified for a refund. Make sure the package has no missing items, including price tags, labels, original packing, freebies, and accessories.
Make sure the package has no missing items, including price tags, labels, original packing, freebies, and accessories.
The original package of any item should not be opened and should remain sealed.

Unreturnable Items

RubyRoselb.com has the right to process as it deems appropriate any items returned from the buyers, after a period of 30 days from the return date provided that the customer has been notified of the status of the return and in the event that the customer did not accept to receive the returned items. By agreeing to these Terms and conditions, you explicitly authorize RubyRoselb to dispose of and/or liquidate any undesired items without any objection and any liability to RubyRoselb.

Return Policy for Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

Privacy

The Privacy Policy terms pertaining to RubyRoselb.com’s collection, use, disclosure, and other processing of information related to the user is described in detail in our Privacy Policy. You consent to any information we may obtain about you, whether via the Site, email, telephone, or by other means, being collected, stored, and processed in accordance with the terms of the Privacy Policy. RubyRoselb.com reserves the right to update its Privacy Policy at any time, in its sole discretion, effective immediately upon being posted on the Site.

Privacy Policy

At RubyRoselb, we are strongly committed to protecting your privacy. Please read this Privacy Policy to understand how we collect and process your personal data.

Introduction

This privacy policy is part of RubyRoselb’s (“The Site”) Terms and Conditions and covers the Site’s use of the information (“Personal Data”) we collect when you access the Site. By using the Site and giving us your Personal Data, you expressly acknowledge that you consent to our way of processing your Personal Data as described in this Privacy Policy.

Privacy Policy Changes

We may amend this Privacy Policy by posting a revised version on the Site. All the terms in the updated version shall become effective immediately upon posting to the Site. By continuing to use the Site, you expressly agree that we continue to process your Personal Data as stated in the revised Privacy Policy.

Information We Collect

Personally identifiable information

In order for you to buy or sell items on RubyRoselb.com, you will have to register on the Site by creating a user account which requires you to submit certain personally identifiable information. Personally identifiable information may include, but are not limited to, your name, shipping address, email address, telephone number, date of birth, and other similar identifiable information. Additionally, in order for us to verify your identity, we may require you to provide us with a valid proof of identification in the form of a copy of your passport, resident’s visa or permit, national ID, driver’s license, or others.

Financial information

We will also ask you to fill your credit card and/or bank account details in the “My Account” section of the Site, which we would require for billing purposes and to fulfill your orders. After you complete your registration on the Site, you should not post any personal or financial information anywhere on the Site other than on the My Account section of the Site. Restricting the posting of personal information to the My Account section of the Site protects you from fraud or identity theft.

Transactional information

We will collect transactional information based on your buying and selling activities using the Site. The transactional information we collect is used solely in relation to the transactions you undertake on the Site and for no other reasons.

Device-related information

We may use your Internet protocol (or IP) address to analyze user trends and improve the administration of the Site. We may also collect information on the way you use your device to browse the Site, such as the browser type you use to access the Site, your navigation on the Site, your time spent on the Site, and other similar information.

Other information

In addition to the information listed above, we may collect other information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey. We may also collect feedback ratings and other comments relating to your use of the Site.

When we aggregate personal information for statistical purposes, such aggregated personal information shall be anonymous.

Processing the Information Collected

The type of information described in the “Information We Collect” section in this Privacy Policy are collectively called Personal Data. We only use your Personal Data for the following reasons:

To offer you our services and customer support
To evaluate and improve our services to you
To prevent illegal activities
To collect fees
To identify and solve troubleshoot problems
To offer you promotional emails
To verify the information you provide us with third parties. For example, we may share some of the personal information you give us with banks or credit card authorization, processing and verification services or with third parties for fraud screening purposes.

We do not disclose, sell, or rent any of your Personal Data to third parties in the normal course of doing business. We only share your Personal Data with third parties in accordance to the terms in this Privacy Policy.

However, all comments that you publically post about the Site may be used by us for marketing purposes. Therefore, by posting comments, you expressly agree to our using such comments for marketing purposes.

Additionally, information relating to items you are buying or selling may be displayed on the Site. This information can include details of your user ID, feedback ratings, and comments relating to your use of the Site. Otherwise, we will only disclose your personal information to a third party with your express permission.

Information Disclosure

RubyRoselb.com is committed to preserve and protect your privacy. However, we are legally bound to disclose your personal information in the following cases:

If we receive a court order or similar legal procedure requiring us to share your Personal Data to law enforcement agencies, government agencies, or third parties
When we are required to disclose your Personal Data to comply with the law
When we are cooperating with an ongoing law enforcement investigation
When we have a good faith belief that our disclosure of your Personal Data is necessary to prevent physical harm or financial loss
To report suspected illegal activity
To investigate a possible violation of our Terms and Conditions
In the event of a sale of RubyRoselb.com, your personal data may be disclosed to any potential purchaser for the purposes of the continued provision of the Site or otherwise in relation to any such sale.

Receiving Emails from RubyRoselb.com

By registering and creating an account on the Site, you expressly consent to receiving emails from RubyRoselb.com. If, at any time, you decide you do not wish to receive emails from us, you can unsubscribe from our mailing list by clicking on the link at the bottom of any of the emails or by going to the My Account section of the Site.

Your Use of Personal Data

Registered users on the Site may need to share personal or financial information with each other to complete transactions on the Site. This privacy policy does not cover your release of your personal information to another Site member. We cannot guarantee the privacy of your Personal Data when you share personal information with other Site members. Therefore, you should always seek to know the privacy policies of other Site members prior to sharing your information with those other Site members.

As a user of the Site, you should respect, at all times, the privacy of other Site members. By using the Site, you agree to use any personal information received from another Site member in relation to a transaction on the Site solely in relation to such transaction and shall not use the information received from another Site member for any other purposes except with the express consent of the other Site member. You also agree to use personal information received from another Site member in accordance with the law at all times.

Accessing and Editing Your Information

If you are a registered user at RubyRoselb.com, you can access and change your personal information at any time by logging into the My Account section of the Site.

Please note that we shall retain your personal information during and following the end of your use of the Site as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations, and to take any other actions otherwise permitted by law.

Third Party Websites

The Site may contain links to other websites, but we are not responsible for the privacy practices of such other websites. For these websites, we strongly recommend that you read their privacy policies so you can understand the way in which your personal information will be processed by these websites. Our Privacy Policy applies solely to your Personal Data that we collect through your use of the Site.

Cookies

The Site uses cookies to help us recognize you, learn about your interests, improve your experience using the Site, increase security, measure the effectiveness of the Site, and identify popular sections on the Site. The cookies we use do not reveal any personal information about you. You can control cookies through your browser settings and other tools, although doing so may interfere with your use of the Site.

No Spam or Spoof Emails

We do not tolerate spam. To report Site-related spam or spoof emails, please forward the email to spam@RubyRoselb.com or spoof@RubyRoselb.com. You may not use the Site to send spam or otherwise send content that would violate our Terms and Conditions. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks, and other malicious or illegal content.

Storage and Encryption of Information

We hold your Personal Data on servers located in Lebanon. We take every precaution and encrypt all your Personal Data to safeguard your personal information from unauthorized access, use, or disclosure. By registering and creating an account on the Site, you consent to the transfer of your Personal Data to, and its storage on, our servers located in Lebanon.

Username and Password

To access your account or make a transaction on the Site, you must enter your username and password. Choose your password carefully using a combination of numbers, special characters, and lower-case and upper-case letters. Remember to change your password frequently and be careful not to share your username and password with anyone. If you are concerned that your password has been compromised, change your password immediately by logging to the My Account section of the Site.

Breach of User Agreement

In connection with your use of the Site, you will not breach these Terms & Conditions. If you do, RubyRoselb.com may immediately and without liability limit your activity, terminate your membership on the Site indefinitely or temporarily, end your listings, and/or warn other users of your actions.

RubyRoselb.com may at any time and in its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with RubyRoselb.com or use the Site in any manner whatsoever until such time that such user is reinstated by RubyRoselb.com. Notwithstanding the foregoing, if you breach these Terms & Conditions RubyRoselb.com reserves the right to recover any amounts due and owing by you to RubyRoselb.com or any losses and damages caused by you to RubyRoselb.com and to take such steps, including legal action and/or the initiation of criminal proceedings against you, as RubyRoselb.com in its sole discretion deems necessary.

Providing Feedback

Users on the Site can provide feedback on each other’s conduct after a transaction has closed. Your feedback will be displayed along with your user ID on the Site. You cannot withdraw the feedback once you have posted it on the Site. RubyRoselb.com will not be liable for the feedback that you post on the Site. If you continuously receive negative feedback ratings, RubyRoselb.com reserves the right to suspend, limit or withdraw your access to the Site and/or your membership of the Site. You acknowledge and agree that you shall not market or export your RubyRoselb.com feedback rating to any third party other than on the Site.

Withdrawal of Access and/or Membership

RubyRoselb.com may limit, suspend or withdraw your membership and / or your access to the Site at any time, without notice, for any reason, including, but not limited to, breach of this User Agreement.

Warranties

All information, content, materials, products, and services included on or otherwise made available to you through the Site are provided by RubyRoselb.com on an “as is” and “as available” basis, unless otherwise stated in writing. RubyRoselb.com makes no representation, endorsements, or warranties of any kind, express or implied, as to the accuracy, reliability, or completeness of any content on the Site or the operation of the Site or the information, content, materials, products, and services included on or otherwise made available through the site unless otherwise specified in writing. You expressly agree that your use of the Site is at your own risk and that RubyRoselb.com has no obligation to offer support for the Site.

Limitation of Liabilities

The sellers whose items are available on the Site for sale are independent suppliers and are not employees of RubyRoselb.com. In no event shall RubyRoselb.com be liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any seller, for any personal injuries, death, damage, or losses of profit, goodwill, data, information, and other intangible losses resulting from a direct or indirect connection with your use of the Site, or costs resulting therefrom. You acknowledge and agree that you are fully responsible for your use of the Site. You acknowledge and agree that any information you send or receive during your membership and/or use of the site may not be secure and may be intercepted by unauthorized parties. You acknowledge and agree that your use of the site is at your sole risk and that the site is made available to you at no charge. Recognizing such, you acknowledge and agree that, to the fullest extent permitted by applicable law (including, without limitation, consumer protection law), RubyRoselb.com will not be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to (a) this Site, or any other Site or resource you access through a link from this Site; (b) any action we take or fail to take as a result of communications you send to us; (c) your RubyRoselb.com membership, any termination or cancelation of your membership; (d) any products or services made available or purchased through the Site, including any damages or injury arising from any use of such products; (d) any delay or inability to use the Site or any information, products or services advertised in or obtained through the Site; or (e) the modification, removal or deletion of any content submitted or posted on the Site. If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it.

Indemnity

You agree to defend, indemnify and hold RubyRoselb.com and its stakeholders (owners, employers, investors, users, buyers, partners, and other sellers) harmless from and against any and all claims, damages, costs, actions, losses, liabilities, and expenses including legal expenses and attorney’s fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Terms & Conditions or your violation of any law or the rights of a third party.

No Partnership or Agency

Nothing in this Agreement shall be deemed to constitute a partnership or agency in law between you and RubyRoselb.com and you shall have no authority to bind RubyRoselb.com in any manner.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of Lebanon. Any dispute, claim or controversy arising out of or in connection with these Terms & Conditions (including a dispute, claim or controversy relating to any non-contractual obligations arising out of or in connection with these Terms & Conditions) shall be referred to the parties’ respective officers for resolution. If any dispute remains unresolved 21 days after being referred to the officers, it shall be finally settled by one arbitrator appointed in accordance with the rules of conciliation and arbitration of the Chamber of Commerce, Industry and Agriculture of Beirut and Mount Lebanon. The seat, or legal place, of arbitration shall be Beirut. The language to be used in the arbitration shall be English. The award shall be final and binding and the parties hereby waive any right they may have to appeal such award. Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction against any matters relating to intellectual property rights.

Transfer of Rights and Obligations

You hereby grant RubyRoselb.com the right to, and irrevocably acknowledge and agree that RubyRoselb.com may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under these Terms &Conditions to any of its affiliates without requiring your further specific agreement. RubyRoselb.com agrees to use all reasonable endeavors to provide notice to you of any transfer by way of a posting on the Site. You may not at any time, without the prior written consent of RubyRoselb.com, transfer all or any part of your rights, benefits, obligations or liabilities (whether express or assumed) under these Terms & Conditions without the prior written consent of RubyRoselb.com